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How 6lowpan Handles Your Personal Data

At 6lowpan, we treat your personal data with the same care we apply to your account security — every piece of information you share with us is collected…

No data sold to third partiesUPI & Paytm transaction privacyAccount data encrypted at restYour data deletion rightsIndia-applicable law compliance
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6lowpan How 6lowpan Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this privacy policy, want to exercise a data right, or need to report a data concern, our privacy team is reachable through the channels below.

Email Privacy Desk Write to our dedicated privacy team at [email protected]. Include your registered email and the nature of your request so we can locate your account data and respond accurately within 72 hours.
Live Chat Support Open the chat widget on 6lowpan.co and select the Privacy or Data topic. Our agents are available daily and will escalate data requests to the privacy team on the same business day.
Written Request For formal data access, correction or deletion requests, send a written request via email with a subject line reading 'Data Rights Request'. We acknowledge all formal requests within one business day.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Every layer of our data handling — from how we store account credentials to how we log PhonePe transactions — is built around minimising what we hold and protecting what we must…

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing your account access.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, we store only the transaction reference and timestamp — never your full UPI ID credentials or Paytm wallet PIN. Payment processing is handled by certified payment gateways.

Account Security Measures

Account passwords are hashed using industry-standard algorithms and never stored in plain text. We also support two-factor authentication for account login to reduce the risk of unauthorised access to your personal data.

Data Retention Policy

We keep your account data for as long as your account remains active or as required by applicable law. Once a retention period expires and no legal obligation applies, we delete or anonymise the data on a scheduled cycle.

Third-Party Data Sharing

We share data only with payment processors like UPI gateway partners and with analytics providers bound by strict data processing agreements. We do not sell, rent or trade your personal data with advertising networks or data brokers.

Requesting Data Changes

You can request correction of inaccurate data or deletion of your account at any time by contacting [email protected]. We will confirm receipt within 24 hours and complete the action within the timeframe required by applicable law.

Your Privacy Policy Questions

These are the data and privacy questions we hear most often from account holders in India. If your question is not covered here, reach out directly through the contact paths in the support section above.

We collect your name, email address, mobile number, and the payment identifiers associated with your UPI or Paytm account. We also log device type and session activity to maintain account security and detect unusual access patterns.

We share data only with payment gateway partners who process your UPI, Paytm or PhonePe transactions, and with analytics providers under strict data processing agreements. We do not sell or trade your personal data to any third party.

Your data is retained for as long as your account is active or as required by applicable Indian law. When neither condition applies, we delete or irreversibly anonymise your data on a scheduled purge cycle, typically every quarter.

Yes. Email [email protected] with the subject line 'Data Access Request' and include your registered email address. We will compile and deliver a copy of your personal data within the timeframe required by applicable law, usually within 30 days.

Send a deletion request to [email protected]. We will confirm receipt within 24 hours. Where no legal retention obligation exists, we will delete your account data and send a confirmation email once the process is complete.

We store only the transaction reference number and timestamp for UPI and Paytm payments — not your credentials or PIN. The actual payment processing runs through certified payment gateways that operate under their own security and compliance standards.

We use session cookies to maintain your login state and analytics cookies to measure page performance. You can block or delete cookies through your browser settings at any time; doing so will not delete your account or its data.

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