Reference

Terms and Conditions at 6lowpan

These terms set out the agreement between you and 6lowpan when you open an account, deposit funds via UPI, Paytm or PhonePe, and access any part of our…

Applies to all account holdersCovers deposits via UPI, Paytm, PhonePeJurisdiction: where local law permitsLast reviewed and updated
6lowpan Terms and Conditions at 6lowpan
REACH OUR TEAM

How to Contact Us About These Terms

If any clause is unclear or you need to raise a concern about how these terms have been applied to your account, our support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. Our agents can clarify any clause, walk you through a dispute step, or escalate your query to the compliance team within the same session.
Email Support Send a detailed message to our support address and expect a written response within 24 hours. Email is the preferred channel for submitting formal objections or requesting a copy of the terms in writing.
India Helpline Call our India-dedicated support line during extended hours for immediate assistance with account queries, payment disputes, or any question about how a specific term applies to your situation.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We apply strict controls across every layer of the platform — from how we store your personal data to how we verify withdrawals and manage session security.

Data Retention Policy

We retain account data only for as long as required by applicable law or active account status. Once your account is closed and the retention period lapses, personal data is permanently deleted from our servers in line with our privacy schedule.

Cookie Handling

Our platform uses session and analytics cookies to keep your lobby preferences and login state intact. You can manage cookie consent through the settings panel at any time, and withdrawing consent will not affect your ability to access your account.

Account Security Standards

All account access is protected by encrypted login credentials and two-factor authentication where enabled. We do not store raw payment details — UPI handles, Paytm wallet IDs and PhonePe tokens are processed exclusively through their respective secure gateways.

Withdrawal Verification

Every withdrawal request is cross-checked against your registered payment method and identity record before release. This verification step exists to protect your funds and typically completes within a few hours for UPI and Paytm transactions.

Requesting Changes to Your Data

You have the right to request a copy of the personal data we hold, ask for corrections, or raise a deletion request. Submit these requests via email support with your account ID and we will respond within the timeframe prescribed by applicable law.

Compliance Contact

For formal compliance matters — including escalations about how a term was enforced or a data-handling concern — address your correspondence to our designated compliance officer via the email channel. Written responses are provided for all formal submissions.

Frequently Asked Questions About Our Terms

These questions cover the clauses we are asked about most. If your question is not answered here, our live chat and email channels are always open for a direct response from our support team.

Yes, these terms apply to any account opened from India where local law permits access. You are responsible for confirming that using the platform is lawful in your specific state or region before proceeding.

We may update these terms to reflect legal or operational changes. We will notify you via email or an in-platform notice before changes take effect. Continuing to use the platform after that date counts as acceptance of the updated terms.

We retain your data for the period required by applicable law after account closure. Once that period expires, we permanently delete your personal information from our systems. You can request confirmation of deletion via email support.

Raise a formal dispute through our email support channel with your account ID and a clear description of the issue. Our compliance team reviews all formal disputes and provides a written response, typically within five business days.

No. UPI handles and Paytm wallet references are processed through their own secure gateways. We do not store raw payment credentials on our servers — only a tokenised reference is retained to match your withdrawal requests.

You have the right to access, correct or request deletion of your personal data at any time. Submit a written request via email with your account ID and we will respond within the legally prescribed timeframe for your jurisdiction.

Disputes are governed by the law specified in the governing-law clause of these terms, which aligns with the jurisdiction in which 6lowpan operates. Access and enforcement are subject to local law in your region.